Shipping policy

Order Processing

Orders are processed within 2 business days before being handed to our courier. You will not be charged until your order ships. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout. All delivery times below are estimates given in business days, starting once your order has been handed to our courier (DHL Express). Delivery times may occasionally vary due to customs processing, weather, or other circumstances outside our control.

EU

(includes United Kingdom, Switzerland, Norway, Serbia, Albania, Bosnia & Herzegovina, North Macedonia, Turkey)

5–10 business days

Customs duties may apply for non-EU destinations in this list.

Rest of World

7–14 business days

Customs duties and import taxes may apply depending on your destination country and are the responsibility of the recipient unless otherwise stated at checkout.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number for your DHL Express shipment.

Customs, Duties & Taxes

Orders shipped outside Greece may be subject to import duties and taxes, which are the responsibility of the recipient. These are not included in the item price or shipping cost. Our courier (DHL Express) may require payment of duties before delivery is completed. If a recipient refuses to pay duties or cannot be reached, the shipment will be returned to us at the sender's cost, or disposed of if return is not possible.

Damages & Delivery Issues

Delivery estimates are provided in good faith but are not guaranteed and do not form part of any binding delivery commitment, in line with our courier's terms of carriage.

Our courier's liability for lost or damaged shipments is limited as follows:

International/air shipments: the lower of the item's declared value or approximately $35 per kg
Cross-border road shipments: the lower of the item's declared value or approximately $11 per kg

These limits do not cover indirect losses (e.g. lost profit) and are set by international carriage conventions (Montreal/Warsaw for air, CMR for road), not by KYMA Watches.

If your order arrives damaged, please contact us within 30 days of the shipment date so we can file a claim with the courier. Please keep all original packaging and damaged goods until the claim is resolved — claims cannot be filed after this window or without the original packaging.

Incorrect Address

Please double-check your shipping address at checkout. Shipments cannot be delivered to P.O. boxes and are delivered to the address provided, not necessarily handed to the named recipient personally. If a shipment cannot be delivered due to an incorrect address or an unreachable recipient, it will be returned to us, and additional shipping charges will apply to reship the order.